| |
Frequently Asked Questions
I am looking for a product but I do not see it on your website. Can you get it for me?
Yes, in most cases we are able to get products for you that we don't carry; we have access to over 9000 products. If you provide us with all information that you have available for the product, we will try to find it and will keep you posted on our progress.
Are all products always available and if not, why not?
We put every effort in place to stay stocked up on all the products, but it does happen that we run out due to a non-predicted higher demand, or because it is not included with the 'big shipment' that we receive. We place an order once a month and if not all products come in as expected, it will take an extra special shipment and about 7 business days to get it back in. This is if the product is available with the supplier. Our supplier sometimes has no access to the products due to a problem back home, or more often than not due to control-processes at the customs. If the customs decide to check a container, it can sit there for a few weeks and it is hard to predict when they are going to release it. We depend in this case on both the customs and our supplier, and don't have any influence on the process other than waiting and keeping you informed that the product will get there, eventually.
So can you guys get kroketten?
Yes, actually we already carry those. The reason why we have not posted them on our website is because the kroketten require special shipment, and we prefer to discuss these shipping requirements with the customer. The same goes for bitterballen, haring, smoked eel, and pigs in the blanket.
All Dutch people walk on wooden shoes, right?
Haha, that would be good for the tree business in Europe, wouldn't it?! No, not all Dutch folks walk on wooden shoes, but the shoes are indeed still used as worker men shoes by for example farmers and mechanics. Of course also the traditional Dutch communities like Volendam and Staphorst walk on wooden shoes.
|
| placeholder |
